SERVICE REQUEST CENTER

Please complete the service request form below. Providing as much detail as possible below will increase the speed of resolving your service request. 


IMPORTANT – WIRE PULLER SERVICE ORDERS : We do NOT need the motor or gear box serial number from your wire puller. We will only need the serial number from the iTOOLco serial number sticker PICTURED ON THIS ATTACHMENT.

If you are not submitting a service order request for a wire puller, your item will not have a serial number.


Once you submit a service request, iTOOLco’s service team will contact you about your repair. If your tool needs to be shipped to iTOOLco, they will email you with RMA Paperwork and a service ticket.

Prior to shipping your product:

  1. Please remove puller extensions, rollers, carts, wheel frames, or other loose parts.
  2. Firmly secure and cover or shrink wrap the product to an appropriately sized pallet or box to prevent damage in transit.
  3. Enclose the RMA Paperwork and service ticket and ship* to:

iTOOLco
1325 Carden Farm Dr.
Clinton, TN 37716
ATTN: Service

*Please do not ship items without speaking with an iTOOLco Service Team Member.


FIND YOUR SERIAL NUMBER

Having trouble? Here’s a pdf on where to look for yours.

Remember, submitting the right information will reduce turn around time.

   

 

 

 

 

HOW DO I SHIP MY GEARBOX OR MOTOR FOR INSPECTION?

Sending your wire puller for inspection? Download and follow these instructions for shipping. Then submit the service order form below.

Note: Before you begin the shipping process, make sure you have your serial number. See how to find it here.

 

 

iTOOLco

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